How can we help?
Contact us via our contact form
Send an e-mail to support@peax.ch
Create a ticket
Our application is run in a multi-certified Swiss data centre, which also acts as a data host. As one of the most modern of its kind in Switzerland, this data centre meets the highest security requirements.
We carefully back up user data and take a number of precautions to safeguard against data loss and unauthorised access. We regularly conduct security checks and constantly update our systems to meet the latest standards.
We ensure secure data transfer on the Internet through encryption, operate our own email server and store data in encrypted form.
Access to our systems is regulated by clear and strict access controls. For us, a matter of course.
PEAX strictly abides by Swiss and European data protection laws, data processing principles, the Swiss provisions on postal and telecommunications confidentiality and bank-client confidentiality.
We do not pass on any usage or user information or profile data.
We do not have access to the content of the PEAX digital postbox, as this is stored in encrypted form.
A legal expert regularly ensures organisational and technical implementation of the data protection provisions.
The various PEAX ID levels serve to ensure clear and reliable identification. This protects us both in equal measure: we know that you are who you say you are and you know that only you can act on your behalf. Each level corresponds to the security requirements for the respective functions you wish to use in the PEAX portal.
Two-factor authentication is available for all ID levels. Users identify themselves by means of a password and a one-time dynamic access code via the Authenticator app or SMS code.
Compliance is key at PEAX. We regularly conduct quality checks to ensure the security and functionality of the PEAX portal at all times. Valuable user feedback also actively contributes to developing and optimising the portal.
This website uses cookies
Necessary for the function and - with your consent - additional cookies for website optimisation. More information can be found in our Data Protection.
Your privacy
The PEAX website requires cookies to be set on your device. These cookies are used when you visit our website and help us to optimise your user experience and offer you tailored content. We respect your privacy, which is why we let you decide which type of cookies you wish to allow. Please be aware however that blocking certain cookies may hinder the use of our website and the services we offer.
Necessary cookies
These cookies are necessary for us to make our services available to you on our website, which is why they cannot be deactivated. They are generally only set to react to service-related enquiries such as data privacy settings, logging in or filling in forms however. Such cookies do not store any personally identifiable information. You can set your browser to block cookies, but this may make some parts of the website unusable.
Immer Aktiv
Performance
These cookies allow us to track visits and traffic sources for the purpose of measuring the performance and functionality of our website and making improvements. They help us to understand how our website is being used and the effectiveness of our marketing campaigns. They also enable us to tailor our website and applications to your requirements in order to optimise your user experience. All the information collected by these cookies is aggregated and therefore anonymous. If you do not permit the use of cookies, we won’t know when you visited our website and we won’t be able to monitor its performance.
Contact us via our contact form
Send an e-mail to support@peax.ch
Create a ticket